Careers | BodyVision

Clinical Education Specialist

Work with the Director of Education and the Clinical Education team to ensure successful Body Vision procedures for physicians and hospital staff. Responsible for providing exceptional clinical support for new and current Customers. Facilitate a high degree of Customer Satisfaction throughout the launch and subsequent procedures through on-site support and customer training. Capture customer feedback and facilitate knowledge transfer to relevant teams (marketing, clinical, R&D, Regulatory, et al). Assist with implementing and driving metrics, data, and tools to measure customer proficiency to drive continuous improvement.

Your responsibility

On-site hospital support of Body Vision procedures
Extensive travel throughout US to support procedures
Train Physicians and staff recommended workflows and techniques for safe and effective patient results
Identify education gaps in customer experience and devise plans to increase product acceptance and adoption
Assist in developing training material for new and current technology, and deliver this material to physicians and staff as needed
Document proficiency and compliance for Body Vision Customers
Assist with necessary troubleshooting of software and equipment
Able to listen and understand customer feedback
Attend required meetings remotely
Attend/complete all required trainings
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness

Qualifications

At least 2+ years of experience in clinical procedures in operating room, IR, or endoscopy suite environment
Demonstrated peer-to-peer training with complex and evolving technologies
Must possess excellent written and verbal communication skills, and work effectively in a demanding, fast-paced environment
Demonstrate high emotional intelligence, on-the-spot troubleshooting, flexibility, and professionalism
Must be highly organized with the ability to manage multiple projects/tasks simultaneously and effectively prioritize them
You must be excellent with technology and be able to present using a laptop, tablet, or via the web
Must be able to demonstrate proficiency with MS Office package to include basic Outlook, Word, PowerPoint, and Google Chrome
High attention to detail
Process oriented
Ability to organize and prioritize tasks resulting in consistent productivity
Ability to function within and support a team environment and build strong working relationships
Ability to meet the accuracy and productivity goals
Good problem-solving skills, ability to evaluate situations and utilize data-driven decision making
Self-motivated, utilize available resources for self-improvement and development
Flexible: able to follow directives and accomplish tasks outside of normal duties